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184 Main Collins Street | West victoria 8007

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1-Coronavirus Information

Tips, Key Links, FFCRA Employee Notices, Economic Impact, and Scam Watch

Here are some resources to help you during this time of uncertainty. Please keep in mind the CDC guidelines for employers. Also, keep in mind that in addition to the resources available to you, there are those that are trying to take advantage of businesses and consumers. At the bottom of the page is a link to report scammers.


  1. Overcommunicate with staff, customers, and vendors on what you are doing to stay healthy and how you will ensure their health and safety while at your store
    1. Keep hand sanitizer readily available for customers to use as often as needed. Keep bathrooms stocked with plenty of disinfectant soap.
    2. Use social media to publish videos reassuring customers of your increased cleaning of the facilities, high traffic areas, showroom vehicles, test drive vehicles, and vehicles in service, etc.
  2. Emphasize Phone, Email, and Online ways of communicating with you, finding store information, scheduling appointments, and even promoting sales.
  3. Create a customer hotline. This could be through phone, email, or chat with quicker response times.
  4. Create and COVID FAQ page and let customers know about. Tell them there is one page to get their general questions answered as well as questions about your hours of operation.
  5. Enhance the online sales pipeline so that visits to your store are necessary and brief.
  6. Follow up on customers and prospects to see how they are doing and offer your assistance with their mobility needs.
  7. Tell customers about OEM programs that allow flexibility during this time.
  8. Promote sales or incentive programs that will further customer’s purchasing power.
  9. Enhance the service pipeline. When possible offer to pick up and drop off customer vehicles once they have been serviced. Customers still need to have their cars serviced but may not want to be exposed to larger groups.
  10. Take advantage of educational opportunities. For team members that have to work from home or have reduced foot traffic in the store, this is a good time to do those things that have been put aside. One key thing is education. If you are a member of NADA, you have free access to ALL online content including interactive online courses, webinars, workshops and driven guides.
  11. Provide training to new staff or team members in a new role.
  12. Review processes and systems and assess their effectiveness. Downtime is a good time to review what is working and ideate on how to improve what is not.
  13. Catch up on paperwork, inventory, store organization.



  • The Families First Coronavirus Response Act (FFCRA) leave provisions take effect on Wednesday, April 1, 2020.  Prior to then, dealers should provide the required notice to their employees.
  • U.S. Department of Labor COVID-19 and the American Workplace



  •  Undelivered goods: Online sellers claim they have in-demand products, like cleaning, household, and health and medical supplies. You place an order, but you never get your shipment.

Find the report from The Florida Department of Agriculture and Consumer Services (FDACS) and Commissioner Nicole “Nikki” Fried here.

Consumers who have been a victim or know someone who has been a victim of the scam, should report scams to the FDACS Division of Consumer Services at 1-800-HELP-FLA (1-800-FL-AYUDA en Español), or online at FloridaConsumerHelp.com. Consumers can also use our online Check-A-Charity tool to learn if a charity is properly registered and if your money is going to benefit victims of coronavirus, and report concerns to the Federal Trade Commission at FTC.gov/complaint.

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Closing out the Year