Toyota Drops Meaningless Name for Plug-In Hybrids
The "Prime" nameplate is dead. From now on, Toyota will just call them plug-in hybrids. As it should be....
Service Tip: Advisers can earn a good customer survey score by being an advocate
Even if a customer is not happy with the price of a repair, service advisers can still get a good survey score if they are engaged and helpful, says Chris Craig, fixed operations content owner on the RockED app....
Auto companies struggle to recruit and keep software, tech talent
Outdated HR and hiring structures hinder the EV transition as competition for digital talent intensifies, according to Josh Bersin Co....
Daily 5 report for Sept. 25: Another Stellantis challenge: Advertising
When an automaker's sales fall, an advertising agency review is sure to follow....
1 Thing We’re Talking About: Walser unveils technician training lab
Walser Automotive Group and WSU Tech took the wraps off an automotive lab to train technicians and address growing interest in the field....
Overheard: View your repair shop from the perspective of the customer
Shop owners should spend a couple hours each month thinking about how the customer perceives their repair facility, Lauralee Schmidt, co-owner of Schmidt Auto Care in Springboro, Ohio, said on the "Ratchet+Wrench Radio" podcast....
Ford’s Marin Gjaja: Dispelling EV misperceptions is key
The COO of Ford's electric vehicle business unit said car shoppers don't fully realize the benefit of charging at home or having an in-vehicle generator....
Used Cars Are Finally Getting Cheaper
They have fewer miles, too....
EV sales will improve when automakers address affordability, experts say
The big hindrance constraining electric vehicle sales remains affordability, said Dave Katarski, COO of Feldman Automotive Group, during a panel discussion at the Automotive News Congress....
Don’t Worry, Nismo Won’t Go Fully Electric
Chaotic EV growth has forced Nissan's performance brand to adjust....