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Overheard: Celebrate milestones big and small to bring service shop together

"Every little thing can be celebrated — a good month [or] a troublesome car that finally leaves. Go out and buy some ice cream bars and say, 'Guys that Bronco's out of here, let's take a minute and celebrate.' When an employee goes through training, whether that's just an after-work session put on by a local parts store or they go off to a training center that's out of town — when they come back, celebrate that. When leaders start to learn more about what motivations each of their team members has, they'll know what works. Some are money-motivated, some are time off-motivated, some want...

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