Service tip: Managers need coaching to be better coaches
Service managers need a few strategies and suggested questions to prompt them to be better coaches for their employees, said service trainer and consultant Larry Edwards....
Dealership service departments gain ground on independent shops in latest CDK service study
Dealership service departments saw a 14-point jump in customer satisfaction scores in the latest CDK Service Shopper study....
Qualcomm unveils powerful automotive chips that enable greater AI, ADAS capabilities
Qualcomm unveiled more powerful versions of its automated driving and digital cockpit platforms, delivering computing and AI performance several times greater than before....
Service departments leverage the latest AI-based technology to help grow revenue, increase customer satisfaction
The number of dealership service departments applying artificial intelligence is multiplying, with the technology performing everything from booking appointments to suggesting conversational language for business development center workers. The result is increased service department revenue and, hopefully, happier customers....
Guest commentary: New strategies make the road back to 17 million SAAR possible
The industry must be willing to take a disciplined approach to sales, inventory management and pricing....
Vehicle cost and high rates are holding back middle-income Americans, according to Santander
Thirty percent of those surveyed said they were likely to take out an auto loan if rates came down....
Nissan sales boss downshifts beleaguered brand’s U.S. share target
The former Lexus marketer is working to flip old perceptions and draw new buyers by targeting the rational and emotional impulses involved in car buying....
Forvia posts slightly lower Q3 sales, but wins new business from Chinese automakers
Forvia said it underperformed the local automotive production in China due to “customer mix evolution and start of productions delayed from 2024 to 2025.”...
Column: A deep dive into how AI is changing the auto industry
We've all learned a lot about generative artificial intelligence, its predecessors and machine learning in the last year and a half. It continues to pervade the automotive industry....
As Fiat stalls as part of Stellantis, Italy’s Turin struggles to stave off decline
Turin's Mirafiori plant — once the symbol of Fiat's might, employing about 60,000 — has shriveled to a shadow of its former self under Stellantis ownership....