Used-vehicle power players Carvana, CarMax see AI uses in inspections, appraisals and more
Used-vehicle sales giants are among auto retailers assessing and expanding applications of artificial intelligence....
1 Thing We’re Talking About: Mobile service platform Curbee names new CEO
Mobile service startup Curbee has named Amit Chandarana as its new CEO. He replaces Denise Leleux, who helped launch the startup after serving as director of global customer and ownership experience at Tesla....
Overheard: Celebrate milestones big and small to bring service shop together
"Every little thing can be celebrated — a good month [or] a troublesome car that finally leaves. Go out and buy some ice cream bars and say, 'Guys that Bronco's out of here, let's take a minute and celebrate.' When an employee goes through training, whether that's just an after-work session put on by a local parts store or they go off to a training center that's out of town — when they come back, celebrate that. When leaders start to learn more about what motivations each of their team members has, they'll know what works. Some are money-motivated, some are time off-motivated, some want...
Driving the Camaro IROC-Z, A Car Too Cool for GM: Retro Review
Chevrolet's race-car Camaro simultaneously made and broke the pony car’s reputation....
Service tip: Managers need coaching to be better coaches
Service managers need a few strategies and suggested questions to prompt them to be better coaches for their employees, said service trainer and consultant Larry Edwards....
Dealership service departments gain ground on independent shops in latest CDK service study
Dealership service departments saw a 14-point jump in customer satisfaction scores in the latest CDK Service Shopper study....
Qualcomm unveils powerful automotive chips that enable greater AI, ADAS capabilities
Qualcomm unveiled more powerful versions of its automated driving and digital cockpit platforms, delivering computing and AI performance several times greater than before....
Service departments leverage the latest AI-based technology to help grow revenue, increase customer satisfaction
The number of dealership service departments applying artificial intelligence is multiplying, with the technology performing everything from booking appointments to suggesting conversational language for business development center workers. The result is increased service department revenue and, hopefully, happier customers....
Guest commentary: New strategies make the road back to 17 million SAAR possible
The industry must be willing to take a disciplined approach to sales, inventory management and pricing....
Vehicle cost and high rates are holding back middle-income Americans, according to Santander
Thirty percent of those surveyed said they were likely to take out an auto loan if rates came down....